TYPE:SalesMODEL:JettaYEAR:2025
Susan was outstanding in tracking down a vehicle for my daughter in her price range and on our timeline. Thanks!
Average Score (132 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
Love my new car and Susan is the best!
TYPE:ServiceMODEL:TiguanYEAR:2022
Very good service
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
I chose 4/5 stars due to the unorganized shuttle service. I had requested a shuttle service back to my car, and did not hear back whether this was possible or not for over an hour. I ended up making a call to ask if it were coming or not, and still received an inconclusive answer. I ended up getting a ride from a friend, and shortly after received a call from the shuttle service stating they had arrived. I was not made aware that they were even coming to pick me up, and had cancelled before leaving. My main concern is that this hopefully will not happen in the future.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Everyone was very friendly and discussed what was going on throughout. Typical maintenance and a recall so nothing major, but appreciate the information. Only issue was I didn't get the complimentary car wash :)
TYPE:ServiceMODEL:JettaYEAR:2018
The reasons the engine light came on was explained to me. I’ll return when the parts come in.
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
Problem not fixed. Overall message is Volkswagen won’t stand behind their cars.
TYPE:ServiceMODEL:PassatYEAR:2020
Trent was great to deal with. He explained the service options for now and items I may want to consider going forward. Getting a video of the undercarriage of the car was really helpful.