Average Score (132 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

132 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Richard G.05-07-2025

    TYPE:SalesMODEL:Golf RYEAR:2024

  • Tammy R.05-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Darrel A.05-03-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

  • Christopher L.04-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Excellent communication! I dropped my vehicle off the night before the service appt and received a call first thing the next morning to go over what 20k mile service entails and any concerns I have with the vehicle. Service was completed well ahead of my actual appt time and I received another call recapping what the technician found and expectations for the follow up appt.

  • Virginia D.04-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Jami W.04-25-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

  • Norma B.04-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Greg S.04-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    All work was addressed in a timely manner. Very friendly.

  • Rebecca F.04-18-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Matthew R.04-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Not all the parts for my repair were ordered for the second time.