Average Score (132 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

132 Ratings

4.8 Average

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  • Gordana L.07-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    They are very kind and always ready to help or give advice! There is no waiting if your car needs something to be fixed urgently. They are always meeting you with a smile!

  • Susan H.07-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Roschell L.07-23-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Great Customer Service! Very Hospitable, It's always good to see Brown!

  • Angela D.07-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Easy from start to finish; excellent customer service.

  • Peggy B.07-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    I would rate it a 5!!!! Service was excellent, I was so impressed. I had previously been going to VW in Marion IA and their service has been just awful. What a wonderful relief that I have found a VW that I trust and am treated so wonderfully. Covers on the seats! Paper floor mats! A video of your service! The waiting room was so accommodating! The gentleman that greeted me and took me through the process was very professional, genuine, and polite. He should be commended.

  • Robert M.07-19-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

    The customer service and the service of the vehicle are always tops.

  • Patrick L.07-17-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Easy to schedule, work completed on time

  • Molly C.07-17-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

    They were super friendly and even shuttled me home while my car was being worked on. The service was fast and done efficiently.

  • Cynthia A.07-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Good service, friendly staff and I was given a car wash which helped me out a lot.

  • Matt T.07-14-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    Brown Montague is great