TYPE:ServiceMODEL:AtlasYEAR:2023
Average Score (132 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2020
I received friendly and timely service from start to finish.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2018
All my questions were answered and estimates for repairs were made.
TYPE:ServiceMODEL:AtlasYEAR:2019
I made the appointment online and the earliest appointment was three weeks away. I stated in the service request what we needed addressed on the vehicle. I spoke with a technician the day before the appointment and discussed what we needed addressed on the vehicle. He told me they would look at it. Day of the appointment, I took the vehicle in, the service department examined the vehicle and confirmed that we did need the service that I originally communicated three weeks prior and told the technician the day before. Then, I was told that the next appointment to actual do the maintenance was more than three weeks away. Never in the three weeks leading up to the appointment from the time I shared the concern, was I told that the parts would (or may) not be available and then it would be another several weeks before the work was actually accomplished. A significant lack of communication and quality of service response. A separate item that was under warranty was addressed which is why I provided two stars rather than one.
TYPE:ServiceMODEL:TiguanYEAR:2019
Great communication and recommendations.
TYPE:ServiceMODEL:ArteonYEAR:2021
In for a standard oil change. It took longer than expected but they were very busy. Stayed in communication the whole way. Appreciate it.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
They did not wash my car after my service. This is something they say they do. I would understand if it was cold but it was 50 degrees Friday.